Director of Field Performance & Training - Property Inspections

  • Rockwall
  • Permanent
  • Fri May 29 21:52:49 2026
  • 19E748C7E54f9809

Director of Training
Rockwall, Texas (In-Office with Occasional Field Travel)
$100,000 – $110,000 Base Salary + Benefits
Lead Training. Elevate Performance. Drive Field Excellence.
TrendHR is partnering with a growing organization in the insurance and field services industry to hire a Director of Training to lead inspector training, field calibration, performance evaluation, and ongoing development initiatives.
This is a high-impact leadership role focused on improving field performance, strengthening training systems, and ensuring operational consistency across a national inspector network. The ideal candidate will combine strong leadership abilities, training and coaching experience, field operations knowledge, and data-driven decision-making skills.
The position is based in Rockwall, Texas and requires an in-office presence with occasional field travel for ride-outs, evaluations, and training support.
What You’ll Do
Training & Field Development
  • Lead and oversee field inspector training initiatives and certification processes
  • Conduct live reviews and grading evaluations for inspectors completing training programs
  • Coordinate with field trainers on onboarding, development, and recalibration efforts
  • Perform in-person field ride-outs and inspector evaluations as needed
  • Develop training materials, curriculum content, and process documentation
Performance Management & Operations Support
  • Analyze field performance metrics and identify areas of underperformance
  • Build and implement action plans to improve inspector quality and consistency
  • Assist field management teams with real-time inspector-related decision making
  • Lead special projects within the Training Department
  • Maintain complaint resolution oversight and ensure timely issue management
Reporting & Leadership
  • Prepare weekly and monthly performance reports for leadership review
  • Track inspector grading and performance calibration metrics
  • Support disciplinary actions and performance management for inspectors during probationary periods
  • Collaborate cross-functionally with operations and leadership teams to improve field execution
What You Bring
  • Strong leadership, coaching, and performance management experience
  • Excellent verbal and written communication skills
  • Ability to analyze data and implement process improvements
  • Strong attention to detail and organizational skills
  • High-level proficiency with Microsoft Excel, Word, and PowerPoint
  • Experience working in field operations, inspections, insurance claims, construction, roofing, or related environments preferred
  • Understanding of steep roof access and inspection processes strongly preferred
  • Ability to travel occasionally for field evaluations and training support
Compensation & Benefits
  • Base Salary: $100,000 – $110,000
  • Medical, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) with Company Match after 1 Year of Employment
Why This Opportunity Stands Out
This is an opportunity to build and shape a training function that directly impacts operational quality and field performance. The organization is looking for a hands-on leader who can mentor teams, improve processes, and create long-term training systems that support continued growth and excellence.
If this opportunity aligns with your background or career goals, please respond to this message or contact me directly at .